Before you return an item
Contact the team with the order number, product SKU and reason for return. Technical hardware should not be installed, modified or wired before return approval.
Returns and refunds
Returns and Refunds
Returns guidance for correctly supplied stocked items, technical hardware and special-order products.
Correctly supplied stocked items
Stocked items may be eligible for return where they are unused, complete, in original packaging and returned within the agreed returns window.
Special-order and project items
Special-order, project-priced or configured products may not be returnable unless faulty or incorrectly supplied.
Need help?
Contact the team before sending hardware back.
Technical products, project lines and configured items should be checked before any return or replacement is arranged.